The Decelerator Hotline Is Currently Paused

The Decelerator Hotline will be paused from the end of November 2025 until 19th January 2026. During this time, the Hotline team will not be handling calls, and the form for new sign-ups will be closed.

Every four months, The Decelerator team pauses for Deceleration Month: a time for our small team to reflect reflect, learn, and improve. During this time, we will be taking stock of our work, sharing learning across the team, and integrating feedback from those we've supported. We do this to ensure we continue to offer meaningful and impactful support.

Need Support Now?

The Decelerator Hotline is just one of a few places you can turn to for support with endings and transitions. If you need support during this time, here are some alternative options we’d encourage you to consider: 

  • Connect with a peer or colleague. Sometimes a purposeful, supportive conversation can help clarify your thinking, plans or feelings related to your organisation. You may find the Considering Closure conversation guide helpful as a starting point for closure, and indeed other endings too.

  • Talk to a trusted funder. Your funders may be open to supporting you in your current situation. This blog might help you approach a conversation.

  • Reach out to another infrastructure organisation’s helpdesk or hotline. Examples include:

  • Explore the ‘Spaces to Explore Endings’ list: This is a list of individuals with a range of skills who offer confidential, person-centred spaces to explore possible or planned endings. They offer listening, curiosity, and, where appropriate, practical guidance.

If you'd like to contact The Decelerator during this time for written input or support, you're welcome to email us at hotline@decelerator.org.uk. Please note, the inbox will not be monitored while the team takes a break from Thursday 18th December until Monday 5th January.

We’ll reopen sign ups for The Decelerator Hotline on Monday 19th January 2026. So make a note to return to this page then to sign up if you’d like a free, confidential conversation with one of our team.

The Small Print (i.e. Important And Useful Information)

Safeguarding and care in our work

The Decelerator is committed to providing a safe and supportive environment for all those who draw on our hotline and other services. We understand that individuals who reach out to us may be experiencing extreme stress or mental ill-health, and we take our duty of care towards them very seriously. As well as the duty of care to our team who support organisations and individuals. Our approach to safeguarding and whistleblowing can be read here.

Equity and Countering Oppression

The Decelerator is committed to equity and prioritising support where it is most urgently needed. To uphold this commitment, we reserve up to 10% of our available calls for organisations led by individuals and communities we have learned face the most acute and ongoing challenges related to endings. This includes (but is not limited to) organisations led by Black and ethnic minority groups, people with disabilities, working-class communities, and others navigating systemic inequities and disproportionate barriers to accessing funding. By doing so, we aim to ensure that our resources reach those who experience the greatest and most immediate need for this critical support. Read more about what we have learnt so far about inequity, oppression and endings, and what we’re doing to unlock equitable endings and counter oppression here.